Common problems

ABOUT US

Common problems

Q1:Are you manufacturer or trading company?

A:We are professional manufacturer of high-performance vector common inverters, servo driver,integral energy-saving products, programmable logic controller, human machine interface and so on. etc. We provide high quality products with most competitive factory price.

Q2:What's your quality control system?

A:We have strict quality control system, and each product is done single board testing, safety test, aging test before shipment. High quality is guaranteed.

Q3:What is the warranty of your products? And after-sales service?

A:Our warranty time is 18 months after shipment, and our after-sales Dpt will respond with your questions in 24hrs, remote instruction by PC network is always available.

Q4:What is lead time of your product?

A:We are factory, our lead time is always within 3~4 working days for products without customization.

Q5: How about your packaging?

A: Generally, We use carton box pack for low rated power inverter, for 45KW and above we use the wooden box. 

Reasonable special packing requirements from customers are acceptable for us with extra cost.

Q6: Do you provide samples ? Is it free or not ?

A: Yes, we could offer the sample to test with reasonable cost.We can send the sample to you by express like DHL or UPS, normally you can receive the sample in one week.

Q7: What is your terms of payment ?

A:100% in advance . Welcome, pay by Trade Assurance through Alibaba so your payment can get a guarantee from Alibaba company.L/C would be possible for regular customers.